Privacy Policy

Effective Date: 05/06/2025

1. Introduction & Scope

Welcome to Wander Morocco! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.wander-morocco.com or use our services.

This policy applies to all information collected through our website, as well as any related services, sales, marketing, or events. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

2. Information We Collect

2.1 Information You Provide Directly

When you use our services, we may collect the following types of personal information:

  • Contact information (name, email address, phone number, postal address)
  • Booking information (travel dates, destinations, accommodation preferences)
  • Payment details (credit card information, billing address)
  • Account login credentials
  • Profile information (preferences, travel history)
  • Communications you send us (inquiries, feedback, reviews)
  • Passport or ID information when required for booking certain services
  • Special requirements or preferences (dietary restrictions, mobility needs)

2.2 Information We Collect Automatically

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

  • IP address and location data
  • Browser type and version
  • Operating system
  • Device information
  • Pages viewed and time spent on pages
  • Referral source and clicks
  • Usage patterns and preferences
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

  • Providing Services: To process bookings, arrange travel services, and fulfill your requests
  • Communication: To respond to inquiries, send booking confirmations, travel updates, and support
  • Account Management: To create and manage your user account
  • Personalization: To customize your experience and recommend relevant services
  • Processing Payments: To handle transactions and prevent fraud
  • Marketing: To send promotional materials about our services and special offers (with your consent)
  • Improvement: To analyze usage patterns and enhance our website and services
  • Legal Compliance: To comply with legal obligations and enforce our terms

4. Cookies & Tracking Technologies

4.1 Types of Cookies We Use

Our website uses cookies and similar technologies to enhance your browsing experience:

  • Necessary Cookies: Essential for website functionality and security
  • Performance Cookies: Help us analyze how visitors use our site
  • Functionality Cookies: Remember your preferences and settings
  • Advertising/Targeting Cookies: Track your browsing habits to deliver personalized content

4.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can:

  • Accept or reject all cookies
  • Be notified when you receive a cookie
  • Delete cookies after each browsing session

Please note that disabling certain cookies may limit your ability to use some features of our website.

5. Third-Party Sharing

We may share your information with trusted third parties, including:

  • Travel Providers: Hotels, tour operators, transportation companies, and other service providers to fulfill your bookings
  • Payment Processors: To handle secure transactions
  • Analytics Providers: To help us understand how visitors use our website
  • Marketing Partners: For targeted advertising and promotions (with your consent)
  • Service Providers: Who assist with our business operations (email services, customer support, etc.)

We require all third parties to respect the security of your data and treat it in accordance with applicable laws.

6. User Rights & Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request removal of your personal data
  • Restriction: Limit how we use your information
  • Data Portability: Receive your data in a structured, machine-readable format
  • Objection: Oppose certain types of processing, including direct marketing

To exercise these rights, please contact us at info@wander-morocco.com. We will respond to your request within the timeframe required by applicable law.

6.1 Opt-Out Options

You can opt out of marketing communications by:

  • Clicking the “unsubscribe” link in our emails
  • Updating your preferences in your account settings
  • Contacting us directly at info@wander-morocco.com

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention periods depend on the type of information:

  • Account Information: Maintained until you delete your account
  • Booking Records: Kept for 7 years to comply with tax and accounting requirements
  • Marketing Preferences: Stored until you withdraw consent
  • Website Analytics: Retained in anonymized form for statistical purposes

8. Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Password protection and access controls
  • Regular security assessments
  • Staff training on data protection
  • Physical security measures for our systems

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer your data internationally, we ensure appropriate safeguards are in place, which may include:

  • Standard Contractual Clauses approved by the European Commission
  • Data Protection Agreements with service providers
  • Compliance with applicable legal frameworks for cross-border transfers

10. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@wander-morocco.com, and we will take steps to remove that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our website with a new effective date. We encourage you to review this policy periodically.

For significant changes, we will notify you by email or through a notice on our website before the changes take effect.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: info@wander-morocco.com

Postal Address: [INSERT PHYSICAL ADDRESS]

Data Protection Officer (if applicable): [INSERT CONTACT DETAILS]

For EU/EEA residents: You have the right to lodge a complaint with your local data protection authority if you are unsatisfied with our response to your concerns.